Q11 believes gaming should be a source of entertainment — not stress or harm. Our responsible play policy is always here to keep you protected and informed.
We are more than just a gaming platform — we are firmly committed to keeping your gaming experience safe, healthy, and enjoyable.
Q11 lets you set your own daily, weekly, and monthly deposit and betting limits. Play within your budget and bring the risk of overspending down to zero.
Spending too much time gaming can take a toll on your health. Use q11's session timer to set automatic breaks after a defined period of play.
If you feel like you need to step back for a while, set a cooling-off period of 24 hours to 30 days on q11. Your account will be automatically deactivated for the duration.
If you feel gaming is having a negative impact on your life, consider self-exclusion. Options range from 6 months to a permanent ban.
Q11 gives you access to detailed reports on your gaming history, spending patterns, and session duration. Staying aware of your own habits is the first step toward responsible gaming.
When needed, q11 can connect you with professional counseling and support organizations. You are not alone — we are always here for you.
Responsible gaming means playing with full awareness, within defined limits, and purely for entertainment. At q11, it means staying in complete control of your time, money, and mental well-being.
Gaming can be a fun and enjoyable pastime, but when it becomes a habit that starts affecting the important areas of your life, it becomes a cause for concern. q11 believes it is our ethical responsibility to keep every player informed and protected.
Responsible play at q11 is built on three core principles: awareness, control, and support. We want every user to be fully informed on all three and to make the right decisions in any situation.
It is not always easy to tell when normal gaming is becoming a problem. q11 has identified the following warning signs to help you stay aware. If several of these apply to you, it is important to take action right away.
Enjoying gaming on q11 over the long term means following a few core principles. Stick to these and your gaming experience will always stay a positive one.
Q11 strictly prohibits anyone under 18 from using the platform. Parents who stay informed about their children's online activity can more easily create a safer digital environment for the whole family.
Q11 offers several built-in responsible gaming tools that can be activated at any time from your account settings. Here is how each tool works.
Deposit Limit: You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it cannot be increased for 24 hours, but it can be lowered at any time.
Betting Limits: You can also set a maximum stake per bet yourself. This is an effective way to protect yourself from making impulsive large wagers.
Session Timer: Set automatic alerts or logout after a set period. This tool is especially effective at preventing extended, uninterrupted gaming sessions.
Reality Check: Automatic pop-ups will appear at set intervals showing a summary of your session time and spending, keeping you aware of your current activity.
Self-Exclusion: The most powerful tool available. Once activated, your account will be completely disabled for the set period and no new accounts can be created.
Problem gambling is a recognized mental health condition, and seeking professional help for it is completely normal. q11 is always ready to point you toward the right support.
Answer the following questions honestly. If you answer "Yes" to 3 or more, we recommend speaking with our support team.
| Tool Name | Function | Duration | Status |
|---|---|---|---|
| Deposit Limit | Set Daily / Weekly / Monthly Deposit Limits | Instant Effect | Active |
| Betting Limits | Set a Maximum Amount Per Bet | Instant Effect | Active |
| Session Timer | Automatic Alerts or Logout After a Set Time | Each Session | Active |
| Reality Check | Spending & Time Summary at Set Intervals | 15 minutes–2 hours | Active |
| Cooling-Off | Temporary Account Deactivation | 24 hours–30 days | Active |
| Self-Exclusion | Long-Term Account Closure | 6 months–Permanent | Final Steps |
Q11 is your entertainment partner — and we take your safety seriously. Register today and start playing with a commitment to responsible gaming.