q11 Privacy Policy —
Your Data, Our Responsibility

1. Introduction & Scope

Q11 is a trusted online gaming platform that places user privacy at the forefront. This Privacy Policy ("Policy") explains how q11 collects, uses, stores, and protects your personal information.

This policy applies to q11's website, mobile application, and all associated digital services. By using any q11 service, you are considered to have accepted all terms of this privacy policy.

We believe your data belongs to you. That is why q11 is always transparent about what information is collected, why it is needed, and how it is used. We are committed to keeping you in control of your own data.

• This policy is available in both Bengali and English.
• In the event of a dispute, the English version shall take precedence.
• When the policy changes, the updated date will be shown on this page.
• For significant changes, a notice will be sent to your registered email address.

2. Data We Collect

Q11 collects only the data that is strictly necessary. No excessive or unnecessary information is gathered. A detailed breakdown of the data collected is provided in the table below:

Automatically Collected Data

When you use the q11 platform, certain information is collected automatically. This includes your device type, operating system, browser version, IP address, and navigation patterns on the platform. This data is primarily used to improve platform security and performance.

3. How We Use Your Data

Q11 uses your data only for specific, legitimate purposes. Your information is never used beyond those stated purposes. All intended uses of your data are clearly outlined below:

1. Creating, managing, and securing your account.
2. Processing payments and verifying transactions.
3. Completing KYC and age verification.
4. Handling customer support and resolving complaints.
5. Preventing fraud, money laundering, and illegal activity.
6. Monitoring and enforcing the Responsible Gaming policy.
7. Sending relevant promotional offers and bonus information (only where consent has been given).
8. Complying with applicable laws and regulatory requirements.
9. Improving platform quality and user experience.

4. Data Sharing & Disclosure

Q11 never sells your personal data to third parties. In certain limited circumstances, information may be shared — but in every such case, the highest data protection standards are maintained.

When Your Information May Be Shared

• Payment Processors: With authorized payment partners including bKash, Nagad, and Rocket, solely to process transactions.
• KYC Provider: With authorized verification partners for identity and age verification.
• Law Enforcement: In response to a court order or valid legal request.
• Regulatory Authority: To meet mandatory reporting requirements set by the licensing authority.
• Technology Partners: With server hosting and cloud service providers — under strict confidentiality agreements.

5. Cookies & Tracking Technologies

The q11 platform uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

Types of Cookies

• Essential Cookies: Login sessions and security tokens — the platform cannot function without these.
• Performance Cookies: Page load times, error tracking — used to improve the platform.
• Functional Cookies: Language preference, display settings — to remember your choices.
• Analytics Cookies: To understand usage patterns — collected on a fully anonymous basis.

You can disable non-essential cookies at any time through your browser settings. Please note that some features may become limited as a result.

6. Data Retention Periods

Q11 retains your data only for as long as necessary. Each type of information has a defined retention period, determined by legal requirements and business needs.

• Account Information: For the duration the account is active and a minimum of 5 years after closure.
• Transaction Records: 5–7 years, in line with financial regulatory guidelines.
• KYC Documents: Retained after verification in accordance with legal obligations.
• Support Conversations: Deleted 2 years after the last interaction.
• Marketing Data: Deleted immediately upon opt-out.

Upon expiry, data is securely deleted or anonymized. No personal information is retained indefinitely beyond the period it is needed.

7. Your Rights

Under q11's Privacy Policy, you have clear rights over your own data. We respect those rights and are ready to assist with any request.

• Right to Access: You can request to know what personal data q11 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Right to Data Portability: You can receive your data in a structured, portable format.
• Right to Object: You may object to your data being used for marketing or profiling purposes.

8. Protection of Minors

Q11 strictly prohibits anyone under 18 from using the platform. We take extra precautions to protect the privacy of minors.

• Age verification is mandatory at the time of registration.
• If a user is found to be underage, their account will be closed immediately.
• Any data collected from a minor is deleted promptly.
• Parents can report suspicious accounts to our support team.

9. Third-Party Services

The q11 platform integrates certain third-party services such as payment gateways, game software providers, and analytics tools. When using these services, their own privacy policies may apply.

Q11 works only with trusted and verified partners. Every third-party partner is required to comply with our privacy standards. Even so, we recommend reviewing the privacy policies of those respective services as well.

• Payment Partners: bKash, Nagad, Rocket — each holds their own PCI-DSS certification.
• Game Software Providers: Only game results and betting data are shared.
• Cloud Services: Internationally recognized providers are used for encrypted data storage.

10. Policy Changes & Updates

Q11 reserves the right to update this Privacy Policy when necessary. Changes may be prompted by legal obligations, new platform features, or business developments.

• For minor changes, only the updated date on this page will be revised.
• For significant changes, advance notice will be sent to your registered email address.
• Continued use of the platform after receiving a notice will be considered acceptance of the updated policy.
• If you do not agree to this Policy, please contact our support team to close your account.

11. Contact Us

For any questions, concerns, or requests regarding this privacy policy, please reach out to the q11 support team. We are always here to help.

• Live Chat: 24 hours a day, 7 days a week — for the fastest response.
• Email: [email protected] — Response within 24 hours.
• Privacy Request Timeframe: Usually resolved within 30 days.

Your privacy is not just a legal obligation for us — it is at the heart of our business philosophy. q11 believes that user trust is our most valuable asset.