Please read these Terms & Conditions carefully before using the q11 platform. They define the rights and responsibilities of both you and us.
The following 6 points are the most important parts of q11's Terms and Conditions
You must be at least 18 years old to create an account on q11. Each person may hold only one account, and providing accurate information is mandatory.
All bonus offers are subject to specific wagering requirements. A required turnover must be completed before withdrawing bonus funds. Bonuses may be forfeited if the conditions are not met.
Only verified payment methods may be used for deposits and withdrawals. KYC verification must be completed before any withdrawal is made.
Your personal information is protected with SSL encryption. q11 never shares your data with third parties. See our Privacy Policy for more details.
Q11 is committed to promoting responsible gaming. Deposit limits, cooling-off periods, and self-exclusion options are available to all users.
In cases of fraud, multiple accounts, or Terms violations, q11 reserves the right to suspend or permanently close the account.
These Terms & Conditions ("Terms") apply to the use of the q11 platform and all its services. They constitute a legally binding agreement between q11 and the user. By accessing q11's website or mobile app, you are deemed to have fully accepted these Terms.
Q11 reserves the right to change, amend, or update these Terms & Conditions at any time. Changes take effect as soon as they are published on the website. It is the user's responsibility to check this page regularly and stay informed of the latest terms.
Q11 is an internationally licensed online gaming platform. All games and services available on the platform operate within a defined legal framework. Users accessing the platform from regions where online gaming is fully prohibited, including Bangladesh, do so at their own risk and responsibility.
To create an account on q11, you must meet certain basic eligibility requirements. Each person may hold only one account. Creating multiple accounts is strictly prohibited and may result in account termination.
You must provide accurate and complete information at the time of registration. Submitting incorrect or false information is a violation of the Terms and Conditions. q11 reserves the right to verify your information at any time and may request additional documents if necessary.
Q11 is strictly for individuals aged 18 and above. Registration and gameplay by minors is completely prohibited. You must confirm that you are at least 18 years old at the time of registration.
Q11 may request government-issued ID for age verification at any time. Providing false information about your age will result in permanent account closure and forfeiture of any deposited funds.
Q11 supports bKash, Nagad, Rocket, and bank transfer for deposits and withdrawals. All transactions are processed in Bangladeshi Taka (BDT). Deposits are typically processed within 3 minutes, and withdrawals within 15 to 30 minutes.
All bonus offers on q11 come with specific terms and conditions. Accepting a bonus means you agree to all of its terms. Misuse of bonuses or violation of their terms may result in account termination.
New members receive a welcome bonus on their first deposit. To withdraw this bonus, a specified turnover requirement must be met. The bonus amount cannot be withdrawn until the turnover condition is fully completed.
Each game on q11 has its own rules. It is your responsibility to read the rules of a game before you start playing. If a game is interrupted due to a technical issue, it will be resolved in accordance with q11's policies.
All games use RNG (Random Number Generator) technology to ensure every outcome is completely random. In Live Casino games, the real dealer's decision is final. Sports Betting outcomes are settled based on official results.
The following activities are strictly prohibited on the q11 platform. Violating these rules may result in account termination and legal action.
Q11 handles your personal information with the utmost care. All data is protected with 256-bit SSL encryption. We never sell or share your information with third parties.
Q11 uses your information solely for the following purposes:
For more details, visit our Privacy Policy Read the page.
Q11 is committed to promoting responsible gaming. Gaming is a form of entertainment — not a source of income. If you feel that gaming is having a negative impact on your life, please contact us immediately.
To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
Q11 reserves the right to suspend or permanently close any account without prior notice under the following circumstances:
You may also request to close your account at any time through our support team. Upon closure, any valid balance (excluding bonuses) will be refunded, subject to any ongoing investigations.
Q11 reserves the right to update these Terms & Conditions at any time. For significant changes, members will be notified via their registered email or a notice on the platform.
Continued use of the platform after any changes are published will be considered acceptance of the updated Terms and Conditions. We recommend visiting this page regularly.
If you have any questions or complaints regarding these Terms & Conditions, please contact our support team. We will make every effort to resolve any disputes promptly and fairly.
Any dispute must first go through our internal complaints process. If a resolution cannot be reached internally, the matter will be settled through international arbitration.
Registration is completely free and takes just 2 minutes. Start playing in a transparent, responsible gaming environment.